POLICIES
Reservation confirmation:
To confirm a reservation we require a current credit card number and expiry date as a guarantee. No charges will be made against the card unless cancellation/non-arrival fees etc. arise. If a credit card is not available, then we require full payment for your booking in advance in cash or by electronic transfer of funds. Please contact us for bank details.
Payment options:
All major credit cards are accepted for payment. If a credit card is used, an additional 2% of the total is added to the account. This amount covers the fees charged for credit card processing. There is no extra charges for EFTPOS or Debit Card payments. Instant online payment can be made via Bookin.com
Changes to reservation term:
Any extension to a booking is subject to availability of the unit being available. Earlier departure than the reserved date may not result in refund unless the management approves and are able to re-let the accommodation.
Cancellation/Refund Policy:
Cancellation or amendment of individual bookings must be notified no later than 2 days before the expected day of arrival to avoid a cancellation fee. All cancellations or amendments notified less than 2 days prior to on the expected date of arrival will incur a cancellation fee of one day's accommodation. If you fail to arrive, you will be charged the total cost of the accommodation.
Check in/Check Out:
Self Check-in is available from 2:00 PM to 7:00 PM - an email is automatically sent to guests the day before their arrival with instructions for their arrival. If you plan to arrive after 7:00 PM, please be aware that we require full payment for your booking in advance, as there is no onsite office and staff will not be available to process payments. Check-out is by 10.00am on day of departure. Please make sure you leave the key in the unit.
Damages/Loss:
Any damage/loss caused to the motel or the unit you occupy could result in costs of repair (and any insurance excess) being charged directly, either fully or partly, to you the registered guest.
Cooking:
In consideration for all future guests, we respectfully request that you're mindful of odors resulting from cooking (i.e. fish) On/after your departure we reserve the right to charge you for extra cleaning and any loss of income due to the unit being unoccupied. Coming soon - we are upgrading the outside area with a new BBQ, available if guests wish to cook their freshly caught fish.
Smoking:
We encourage a smoke free environment - smoking is prohibited in all units. We reserve the right and may charge such costs for cleaning of the room and any resulting loss of income.
Visitors:
Your friends and family are welcome to visit, however we do ask that they please depart quietly by 9.00pm. Parties and large groups are not permitted out of respect for other guests. Management reserves the right to evict any person disturbing other guests.
Children:
We are a family friendly motel. We have one unit which is idea for small families (1 single & 1 king bed) and also have a cot ready for the little one.
Booking with external Travel Managers:
Please be aware that when you book with external booking agencies, you must comply with their policies as set out in their Terms & Conditions. Information on their website may differ from ours, so if you have any queries, please contact us to clarify your stay.
Updates to Website:
Changes may occur without notice. If you have any queries, please contact us.
Contact Us: Phone: +64 22 309 2075 | E: stay@coastkaikoura.co.nz